There a differentiating factors in every company which makes it an attractive provider of its services and products for different customers. For being different and in a positive way, many strategic decisions have to be taken with utmost care. There is not one decision, but a combination of decisions that should synchronize with each other to get the best out of the business. These decisions are combined with respect to different areas like marketing, communication, production, operations, sales etc.
For communication purposes, there various decisions those have to be taken. One of such decisions includes the use of different ways to communicate with customers. One such decision is the use of virtual phone number. The virtual number is a number which is similar to the regular phone number. The only difference is that the call gets transferred to another number that is set by user of the virtual number. This transfer takes place on registering the virtual number along with the provider of the service. The provider must be chosen by a reputed service provider. The virtual number(s) is located at a different geographical location which is local to a customer is dialed by the customer toll free and gets the best quality of international services along with the advantages of communicating with a virtually local company. The transfer of calls depends upon the time of the day or the day of the week or even the month of the year etc.
There are many benefits of the number to the company as well the customers. The company benefits through the efficiency and effectiveness of the communication with its customers and the customers benefit through the image of a local company with the best quality of services according to their needs.
- To a company, the main benefit is the effectiveness and efficiency of communication. The auto attendant feature helps the business to grow through reducing their per day costs to run it. It helps in portraying an image of a professional company to its customers which helps in increasing its relations with its customers. The more enthusiastic customers often show more transparency to a local company and will give honest feedback to the firm for better services in the future. The company wanting to expand business in other countries at a low cost will definitely consider the option of using this number. The feature of self service to customer will enable them to differentiate between important and fake callers.
- To the customers, the increase in choice of the best quality firm is the best benefit they can enjoy. They can choose the best firm that suits their need. They can satisfy their needs in best possible way and at the lowest of costs. The local company feel will make them more interested and they will provide them with honest feedbacks which will further improve their satisfaction. The self service enables them to reach to the point where they want by just following simple instruction on their mobile screen.